why is my phone going crazy

There may be several reasons due to which an iPhone may behave as described by you. Some of them could be...

Let's delve a bit deeper into some of them:

1. Storage: A full iPhone can definitely slow things down. Phones can experience performance issues when the storage is nearly full. Users can check their storage status by going to Settings > General > [Device] Storage. Deleting unnecessary apps, photos, or videos can free up space and improve performance. How to check the storage on your iPhone and iPad - Apple Support.
2. Battery Health: A degraded battery can impact performance. A deteriorating battery can impact the overall performance of an iPhone. Checking the battery health can be done by going to Settings > Battery > Battery Health. If the maximum capacity is significantly reduced, it might be time to replace the battery. Prolong and Maximise Battery Performance … - Apple Community
3. Incorrect Handling: Accidental drops or bumps can cause internal damage. looking at the Apple's guide on proper handling is a good step. Important handling information for iPhone - Apple Support (IN)
4. Environmental Issues: Extreme temperatures, dust, and water exposure can all be detrimental.
   1. Keeping iPhone clean is an important step. Dust accumulation in the iPhone's ports and openings can affect functionality. Apple provides guidelines on how to clean iPhones safely, which usually involves using a soft, lint-free cloth to remove dust without causing damage. Cleaning your iPhone - Apple Support
   2. Keep the iPhone within temperature limits. Phones are designed to operate within a specific temperature range. Exposure to extreme temperatures, especially in parked cars, can lead to overheating or other performance issues. If your iPhone or iPad gets too hot or too cold - Apple Support.
   3. Addressing safety issues is also important: Important safety information for iPhone - Apple Support (IN)
5. Unauthorized Service: Servicing an iPhone through unauthorized channels can result in substandard repairs and void warranties. Users should always seek authorized Apple service centers for repairs and maintenance.
   1. Repairs by unqualified technicians can introduce new problems. Find information about your warranty or AppleCare plan - Apple Support is helpful.
   2. Modification / Alteration of an iPhone by a third-party vendor may cause issues beyond repair. --> Unauthorized modification of iOS - Apple Support (IN)
6. Jailbreak: Now, let's talk about jailbreaking. Jailbreaking removes Apple's restrictions, allowing for more customization and app installation outside the App Store. However, it can also lead to instability, security vulnerabilities, and issues receiving future iOS updates.

By considering all these possibilities, you've provided a comprehensive approach to troubleshooting the iPhone's behavior.

Understanding and addressing these factors can help you maintain the optimal performance and longevity of their iPhones. Following Apple's guidelines and seeking authorized support when needed are crucial for a positive user experience.

If you are sure it is the fault of the equipment.

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support 

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

You most likely have a bad digitizer or possibly a screen protector that is causing the issue

If you have a screen protector on your phone, remove it and see if that helps.

If your still having issues, then you probably have a bad digitizer and it will need to be replaced.

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

zeena294 wrote:

WHY ON EARTH IS MY IPHONE SCREEN GOING CRAZY ? I HAVE NO CRACKS AND ITS CLEAN YET ITS OPENING APPS ON ITS OWN AND SENDING PEOPLE MESSAGES AND I TRY TO BACK OUT BUT ITS NOT RESPONDING TO TOUCH I HAVE TO USE MY LAPTOP NOW. ITS AN IPHONE 11 PRO MAX AND SEVERAL UPDATES BEHIND IS IT TIME TO LET GO AND GET AN UPGRADE

Please don't type in all caps. It's considered shouting in internet-speak. As Kurtosis12 suggests, the digitizer in your screen is likely failing and will likely need to be replaced. A visit to your Apple Store Genius Bar for testing is your best option. And if you don't want to pay for a new screen on your iPhone, then yes, a new iPhone is in your very near future.