Biometric verification not working in banking apps on iPhone 17 Air

I have an iPhone 17 air & biometric verification in banking apps is not working. Whenever I go to the biometric verification step the apps glitches & goes to previous step. It is happening in all banking apps & at the same step. The faceid is working everywhere. I have tried uninstalling apps & restarted phone multiple times.



[Re-Titled by Moderator]

Original Title: iPhone

iPhone Air, iOS 26

Posted on Nov 29, 2025 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2025 4:30 AM

Settings → Face ID & Passcode → Other Apps

Make sure the toggle is ON for the apps you want.


See the pic below here where you can find out which apps have access to Face ID. If you do see this on your iPhone then you will have to go into the settings of the App (Not iPhone Settings). You may also delete the app and re-install it.


6 replies
Question marked as Top-ranking reply

Dec 2, 2025 4:30 AM in response to ashar258

Settings → Face ID & Passcode → Other Apps

Make sure the toggle is ON for the apps you want.


See the pic below here where you can find out which apps have access to Face ID. If you do see this on your iPhone then you will have to go into the settings of the App (Not iPhone Settings). You may also delete the app and re-install it.


Dec 2, 2025 4:28 AM in response to ashar258

The app developer or the device manufacturer may not have updated their software to ensure compatibility with the iOS version your device is currently running.


If you encounter any challenges with third-party applications or devices, the best course of action is to directly contact the app developer or the manufacturer for further assistance.



Here's a brief guide on how to contact the App Developer:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



Biometric verification not working in banking apps on iPhone 17 Air

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