How do I fix iCloud data syncing issue with passcode request from a previous device?

some icloud data isent syncing, asking for passcode from previous device i cleared from apple devices and sold ,fix


[Re-Titled by Moderator]

Original Title: Data I sent syncing

iPhone 12 Pro Max, iOS 26

Posted on Nov 30, 2025 2:31 PM

Reply
1 reply

Nov 30, 2025 6:37 PM in response to Squierx1

This is a known iCloud security lock and it happens when Apple tries to decrypt your end-to-end encrypted data (like Keychain, Health, Messages in iCloud, and some Photos/Notes data), and the system thinks it still needs the passcode of a previous trusted device — even if you erased or sold it.

Good news: You can fix it yourself, even without the old device.

Below is the correct fix depending on what you want:

✔ keep existing encrypted data OR

✔ reset the data to remove the passcode requirement

How do I fix iCloud data syncing issue with passcode request from a previous device?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.