Face i.d stopped working, cant log in
My face i.d will not work on my iphone15 to log me in on phone or apps. Appears my stolen device protection is on but never turned it on. How do I fix this?
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Hello,
Here are several resources helping you with Face ID:
This Apple Support article is specific to seeing an ‘issue’ or 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair and Service - Apple Support
If you don't see one of the above messages but do have general issues with Face ID not working properly, explore the list in this article of things to try: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
One person reported that simply cleaning the lens got Face ID working again —> Face ID stopped working and will not reset - Apple Community
If FaceID is simply not recognizing you, or letting you set it up, and you are using Attention Aware, try disabling it —> Turn Attention Aware features on or off on your iPhone or iPad Pro - Apple Support
Miscellaneous possible reasons for FaceID not working if none of the above apply: Face ID shows it's unavailable on my iPho… - Apple Community