iPhone locked after scammers accessed an Apple ID

Hello,


My iPhone was locked after scammers gained access to another Apple ID on my device. I am the rightful owner of the phone, and I would like to restore access.


I have the original box, and I can provide a clear photo showing the serial number and IMEI. Please let me know where I can upload or attach the photo so you can verify my ownership.


Thank you for your assistance.

iPhone 14

Posted on Dec 7, 2025 7:15 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2025 7:17 PM

https://al-support.apple.com - click on "for a personally owned device."


Note that having the original box does not prove ownership, you will need the original purchase receipt.

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iPhone locked after scammers accessed an Apple ID

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