A renewed subscription won't allow me view shows.

Question

A renewed subscription won't allow me view shows.

I suspended Apple TV+ in early August before the price increase. It was subscribed through Google and suspended for 3 months. I received notification and a payment receipt from Google and my credit card company for $9.99+tax and my subscription was Active but when I login to Apple it says my subscription was canceled. Attempts to find out why have returned nothing of value. Because I suspended my account before the price increase does this mean I have to start a new subscription at $12.99 per month?

Posted on Dec 8, 2025 6:29 AM

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Answer 1

Rudegar

Level 10

180,186 points

Dec 8, 2025 8:58 AM in response to PixxedAtApple

we are not apple just users like yourself

if it was me then I would seek my answers with their official support channels, they could likely sort it out

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

https://www.apple.com/contact/

Or

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Vancouver22

Level 8

37,610 points

Dec 9, 2025 10:37 AM in response to PixxedAtApple

This isn’t a customer service forum . You can reach out directly to Apple by calling the Apple Support phone number for your country or region. Find the number for your location

Or cancel the Google subscription and subscribe directly through Apple in the Apple TV App. Then you will be able to use the service on all devices signed in with the same Apple ID you used

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Answer 3

Vancouver22

Level 8

37,610 points

Dec 8, 2025 4:46 PM in response to PixxedAtApple

You should try to sort this out with Google if you subscribed through them.

The price increase would be for all users.

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Answer 4

Dec 8, 2025 9:15 AM in response to Rudegar

Thanks mate, I tried to access Apple support but kept getting stuck in a loop of re-enter credentials, text code verification and ending up at the same support window that I began with.

My post here was to see if anyone else experienced a lockout after the pause period completed and the subscription renewed.

And if subscribing thru Google was the issue.

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Answer 5

Dec 9, 2025 6:03 AM in response to Vancouver22

Thanks but Google said to go back to Apple support to resolve this issue.

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