File upload error, "couldn't communicate with a helper application"

My files on my mac have a cloud with an exclamation point next to them. When I hover over it, it says "couldn't communicate with a helper application." How do I fix this issue? I'm very nervous about losing my files.

MacBook Air 13″, macOS 26.1

Posted on Dec 8, 2025 6:06 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2025 11:45 PM

Restart iCloud sync services manually

This is the fastest and safest method.

Open Terminal and run:


killall bird
killall cloudd

These commands:

  • Restart the iCloud sync engine
  • Force the helper process to relaunch
  • Fix the “can’t communicate with helper” issue for many users

Then wait 1–3 minutes for Finder icons to update.

1 reply
Question marked as Top-ranking reply

Dec 10, 2025 11:45 PM in response to cnw4evr

Restart iCloud sync services manually

This is the fastest and safest method.

Open Terminal and run:


killall bird
killall cloudd

These commands:

  • Restart the iCloud sync engine
  • Force the helper process to relaunch
  • Fix the “can’t communicate with helper” issue for many users

Then wait 1–3 minutes for Finder icons to update.

File upload error, "couldn't communicate with a helper application"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.