Hello, I have a brand new iPhone 16 Pro Max, and your system is showing the warranty expired in 2007. This is a critical database error. I need to speak to a Senior Advisor or a member of the Agreements Administration Team immediately to have my purchase date manually corrected using my proof of purchase."
[Re-Titled by Moderator]
Original Title: Got scamed
iPhone 16 Pro Max
If you believe the information shown for your product is incorrect here --> Check Your Service and Support Coverage - Apple Support then you can submit your proof of purchase online
Your sales receipt is needed for Apple’s Limited Warranty, AppleCare Protection Plan, and AppleCare+ validation, so be sure to keep it in a safe place. Apple’s Limited Warranty is the same whether or not you register.
If you believe the information shown for your product is incorrect here --> Check Your Service and Support Coverage - Apple Support then you can submit your proof of purchase online
Your sales receipt is needed for Apple’s Limited Warranty, AppleCare Protection Plan, and AppleCare+ validation, so be sure to keep it in a safe place. Apple’s Limited Warranty is the same whether or not you register.
This is a user to user forum. You are not speaking to Apple, and “a Senior Advisor or a member of the Agreements Administration Team” is extremely unlikely to contact you on the basis of your post here.
The starting number of 5 in the model number indicates that it has been refurbished by a facility that has been approved by Apple. Any warranty would be provided by the retailer.
"Critical Database Error: iPhone 16 Pro Max warranty expired in 2007: Hello, I have a brand new iPhone 16 Pro Max, and your system is showing the warranty expired in 2007. This is a critical database error. I need to speak to a Senior Advisor or a member of the Agreements Administration Team immediately to have my purchase date manually corrected using my proof of purchase."
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A Glitch in Apple's Device Database?
I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if it is an official device.
Apple Contact Info:
Thank you for the clarification. I know the Administration Team is unlikely to contact me based on this post, but I’m desperate. My iPhone shows a model number starting with ‘5XXXXX,’ which does not match Apple’s standard formats (M, N, F, or A). I’m concerned it could be a region-specific variant, a non-official replacement unit, or an unauthorized refurbished device. Since Apple Support is not accessible from my country, I have no way to verify its authenticity, which has left me extremely worried.
It might be true, as my model number starts with 5XXXXXX. Though the serial no. and model number of the phone match with the cover. Still, I am confused. Is my phone a brand new phone?
Critical Database Error: iPhone 16 Pro Max warranty expired in 2007
