How to unlock disabled Apple ID and update payment method in Canada?

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tamuna165 Author

Level 1

5 points

How to unlock disabled Apple ID and update payment method in Canada?

Hello, my Apple ID has been disabled with the message: “Your account has been disabled in the App Store and iTunes.”

My previous payment method (card) was cancelled and I cannot add a new card because my account is disabled.

My region is Canada and I have a valid Canadian card now.

Could you please unlock my account so I can update my payment method and pay any outstanding balance?

Thank you very much for your help.

[Edited by Moderator]

Original Title: Add a card

Posted on Dec 10, 2025 12:14 PM

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Answer 1

Niel

Community+ 2025

Level 10

741,221 points

Dec 10, 2025 12:17 PM in response to tamuna165

The people on these boards are mostly other customers and don't have access to that. Click here and contact Apple Support.

(262188)

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Answer 2

Limnos

Level 10

427,043 points

Dec 10, 2025 12:31 PM in response to tamuna165

Hello,

If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

or for additional telephone contacts refer to: Contact Apple Support - Apple Support

The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support .

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