Apple Watch: Widex app volume control stops working after hearing aid program is changed

Question

Level 1

12 points

Apple Watch: Widex app volume control stops working after hearing aid program is changed

Problem:

Using the Widex Moment app, the Hearing aid volume controls no longer work after changing Programs. Only occurs using Apple Watch

Setup:

• Widex Moment application from the Apple Store

○ App controls PROGRAM selection and VOLUME functions for each program, for my Widex Moment 440 hearing aids

• iPhone 13 running IOS 26.2

• Apple watch 11 running IOS 26.2

• Problem likely began after upgrading to IOS 26.1

Problem only occurs on the Apple Watch. Everything still works fine using app on the iPhone.

Problem identification:

1. When using the Moment app on the Apple Watch, the hearing aid volume control will work for the existing hearing aid program (example, hearing aid is currently using Universal program upon opening the Watch app). The volume control dial color is dark blue, and the dial will vary with the relative volume number while turning the watch crown wheel.

2. Now if you change the hearing aid program (for example, changing from Universal to Impact programs), you can no longer change the volume. The volume dial is now a light blue color and will not change. It does not matter what program I am changing from or to. Restarting the Watch’s Moment app does not help.

3. The volume control on the Watch app remains unusable until the watch Bluetooth connection to the hearing aids time out (approximately after 1-2 minutes of Moment app non-use or close) and the Bluetooth connect is re-established.

4. When re-establishing Bluetooth connection, the Moment app on Watch will display “Connecting” for a few seconds. Then the volume control for the current program will be usable again. The problem cycle repeats if again you change the program (back to Step 2 above).

Unsuccessful Troubleshooting steps so far:

1. Deleted & reinstalled Widex Moment app on iPhone

2. Unpaired hearing aids, power cycle iPhone, Apple watch and hearing aids. Re-established paring via iPhone

3. Unpaired Apple Watch from iPhone, and re-established watch paring. This seems similar to a watch reset, as I have to re-set up the Apple Watch as if it were new. I believe some items were restored from backup?

Has anyone experienced this problem? Widex Bluetooth support says none have been reported yet

Apple Watch Series 11

Posted on Dec 13, 2025 1:21 AM

Reply

Answer 1

Dec 14, 2025 4:59 AM in response to jellyburner

The app developer or the device manufacturer may not have updated their software to ensure compatibility with the iOS version your device is currently running.

If you encounter any challenges with third-party applications or devices, the best course of action is to directly contact the app developer or the manufacturer for further assistance.

Here's a brief guide on how to contact the App Developer:

Identify the app developer.
Visit their website or app store listing.
Look for their contact information or support channels.
Clearly describe the issue you are facing.
Provide any necessary information they may need.
Follow their instructions and provide feedback.
Be patient and follow up if needed.

By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support

How to Contact the Manufacturer: Pairing guide Moment App - Apple iOS smartphones

Product Manual: As mentioned, the product manual can be an excellent resource for finding contact information. Look for the "Support" or "Contact Us" section in the manual.
Product Packaging: Check the product's packaging for any contact details, customer support numbers, or websites provided by the manufacturer.
Manufacturer's Website: Visit the official website of the manufacturer. Most reputable companies have a support section where you can find contact information or submit support requests.
Customer Support: Look for a customer support phone number or email address on the manufacturer's website. Some companies even offer live chat support for immediate assistance.
Social Media: Many manufacturers maintain a presence on social media platforms. Consider sending them a message or mentioning them in a post to seek help.
Retailer: If you purchased the product from a retailer, they might also be able to assist you or direct you to the manufacturer's support channels.

When contacting either the app developer or the manufacturer, be sure to provide specific details about the problem you're facing, including any error messages, screenshots, or steps to reproduce the issue. This information will help them better understand and resolve the difficulty you're experiencing.

Remember to remain polite and patient while seeking support, as it may take some time for the developers or manufacturers to respond to your inquiries.

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Answer 2

jellyburner Author

Level 1

12 points

Dec 14, 2025 8:37 AM in response to SravanKrA

thanks for the reply. perhaps you missed the last comment; Widex (bluetooth) support says nothing had been reported. IMHO if there are no other reports, they will not spend times trying to fix it. That’s why i’m enquiring here in this forum

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