For the past three days, I have not been able to see my daughters screen time, it is just grey and says 0s..this just happens to come after I update my iOS to 26.1. Does that have something to do with it? Do I need to update her phone?
[Re-Titled by Moderator]
Original Title: screen time issues
When Screen Time shows up in grey on a child’s iPhone, it’s almost always a sign that the device is waiting for guidance from the parent’s end. In most cases, the settings are locked or pending approval through the parent’s iPhone, which is where all Family Sharing and Screen Time controls ultimately live. A quick visit to the parent’s Screen Time settings—whether to approve a request, refresh the setup, or toggle a restriction—usually restores everything instantly. It’s the digital equivalent of calling in the parent device for backup, cape and heroic pose entirely optional.
When Screen Time shows up in grey on a child’s iPhone, it’s almost always a sign that the device is waiting for guidance from the parent’s end. In most cases, the settings are locked or pending approval through the parent’s iPhone, which is where all Family Sharing and Screen Time controls ultimately live. A quick visit to the parent’s Screen Time settings—whether to approve a request, refresh the setup, or toggle a restriction—usually restores everything instantly. It’s the digital equivalent of calling in the parent device for backup, cape and heroic pose entirely optional.
It's not always the iOS update's fault! Many things can cause phone problems. If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.
Remember, the right question often leads to the solution!
Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.
iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.
Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.
Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.
See what each update does: OS — iOS 26, About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...
To improve my understanding of the phenomenon, it would be highly beneficial if you could share a full screenshot (Do not crop it). Visual representations carry a greater impact than written descriptions.
Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.
With the limited information that you have provided, It is hard to even guess the problems faced by you.
You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...
Please re-post with detail so that someone else can help.
thanks, but to clarify the grey is on my phone, her phone shows the categories and time shes on
this is what I see, last updated 12/11 at 3:33 am, but the main screen says updated today at 11:07 am, you can see the three days missing data
My daughter's Screen Time is grey and showing 0s after updating to iOS 26.1
