iPhone 15 won't play videos

I have an iPhone 15 pro and recently installed the newest IOS update. Since doing that I have no been able to play any of the videos I have in my iPhotos or google photos app. It says "unable to load video. An error occurred while loading a higher quality version of this video" - I have restarted my phone, changed the photos settings. Can anyone give me some guidance?

MacBook Air 13″, macOS 11.7

Posted on Dec 15, 2025 8:36 AM

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iPhone 15 won't play videos

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