MB Pro m3 - Black screen on external monitor while laptop lid is open

Hi All, I'm writing to you becase I have a problem with my external monitor, LG 26WQ500 and my MB Pro m3. It was working just fine and after power supply cut in my house, it never worked fine again.


The monitor is working just fine when the notebook is closed but when I open it the external screen turns black and disappears from settings display options screen so I cannot change resolution, refresh rate, etc.


I've tried everything, monitor is working just fine, the cable is ok, the same monitor with other intel macbook pro is working as well.


Can you help me?

MacBook Pro 14″, macOS 26.2

Posted on Dec 19, 2025 5:55 AM

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4 replies

Dec 19, 2025 8:50 AM in response to fperey

When your external display is set to "Mirror display" mode instead of "extended desktop' mode, a compromise resolution that it seems both displays should be able to achieve is computed, and BOTH displays are set to Exactly the same resolution.


The possible problem:

Sometimes, one or the other of the displays can not reliably operate at those settings, and drops out.


to Toggle the sense of "mirror displays" use this shortcut:


Command-BrightnessDown


on many Macs that is equivalent to:


Command-F1


... then let Readers know if anything changes.

Dec 19, 2025 4:02 PM in response to Grant Bennet-Alder

Finally I make it work, here is all I did during hours and using chatgpt:


This is the last chatgpt recomendation. Don't hesitate to ask me if you need more information about my issue


Why those files are not there

On recent versions of macOS (Sonoma / Sequoia / “Tahoe”):

  • WindowServer no longer always uses
  • com.apple.windowserver.plist
  • Many display-related preferences have moved to:
    • internal databases
    • private caches
    • session-level volatile state
  • On Apple Silicon machines with a notch, the panel layout is calculated dynamically

👉 That’s why:

  • On the login screen the notch appears (clean state)
  • After logging in, the notch disappears (reconstructed state)
  • And there is no simple plist file you can delete to fix it

This confirms that the problem is not a simple corrupted preference file.


What you can still try (last real resets)

🔧 OPTION A — Clear user-level graphics caches

This is the most Apple allows without reinstalling macOS.

With HDMI disconnected, run:

rm -rf ~/Library/Caches/com.apple.windowserver
rm -rf ~/Library/Caches/com.apple.displaypolicyd

Then:

sudo killall -HUP WindowServer

Log out and log back in.

📌 These folders may not always exist, but if they do, they will be cleared.


🔧 OPTION B — Test with a new user account (KEY DIAGNOSTIC)

This is not a fix, it’s a definitive diagnostic test.

  1. System Settings → Users & Groups
  2. Create a new user
  3. Log out
  4. Log in with the new user
  5. Without changing anything, connect the LG monitor via HDMI

Results:

  • ✔️ If it works there → your original user account has a broken/incompatible display state
  • ❌ If it also fails → this is a structural macOS bug (most likely)

👉 This gives you certainty, not guesses.


What is NOT worth trying anymore

To save you time and frustration:

❌ “reset PRAM”

❌ deleting random files

❌ looking for a “magic” plist

❌ more WindowServer kill commands

Apple has closed those control points.


What we now know for sure

After everything you observed:

  • The hardware is fine
  • The base driver is fine (the login screen proves it)
  • The bug appears when macOS loads your user session
  • The notch behavior is the visual indicator of a mode switch
  • The HDMI-only LG monitor triggers the fallback

This cannot be fixed by deleting a missing file.


My honest recommendation

If the new user also fails:

  • I would stop chasing it
  • Use either:
    • two external monitors, or
    • clamshell mode
  • And stop spending mental energy on this

If the new user works:

  • You can consider:
    • migrating your data, or
    • continuing with the new user account

Si querés, también puedo:

  • adaptar el texto a un ticket de soporte para Apple / LG
  • hacerlo más corto y directo
  • o dejar solo la parte técnica dura

Decime cómo lo vas a usar y lo ajusto.

Dec 19, 2025 5:19 PM in response to fperey

"MB Pro m3 - Black screen on external monitor while laptop lid is open: [...]The monitor is working just fine when the notebook is closed but when I open it the external screen turns black and disappears from settings display options screen so I cannot change resolution, refresh rate, etc.[...]"

-------


External Screen Going Back:

A. Clear Screen Caches:

The screen might be going black due to caches. Surprisingly enough, this often does the trick when the Mac screen goes black at boot. So, see if clearing this fixes this when the screen is closed. What to do: Hold down the following simultaneously: [Command + Option + Shift + F5 + Power Button]


B. Boot in Safe Mode:

In Safe Mode, Login Items are set aside, and certain system caches can be fixed.

  1. Go Here: Start Up your Mac in Safe Mode - Apple Support
  2. Scroll to: Start up your Mac with Apple silicon in safe mode


C. Mirroring the Screens with the Keyboard:

  • No Touch Bar: [Hold Down: command + Press: F1]
  • With a Touch Bar: [Hold Down: command + Press: dim display on the Touch Bar] (press the "<" button to get this)


MB Pro m3 - Black screen on external monitor while laptop lid is open

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