Scanner failure issue with HP 8025e on iMac running Sequoia 15.6.1

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Level 1

8 points

Scanner failure issue with HP 8025e on iMac running Sequoia 15.6.1

iMac 27" Retina 5k 2020 running Sequoia 15.6.1. HP all-in-one 8025e printer printing fine but get "scanner failure" message when trying to scan. Have tried various fixes recommended on here, including ensuring local network settings are set to on etc. HP website does not show any driver updates available for Mac OS - only options for downloads identify operating system as MS - no OS options at all. HP support suggests Mac users just use AirPrint?? Scanner still doesn't work... Is this a hardware issue or software? Thanks in advance.

[Re-Titled by Moderator]

Original Title: HP Scanner Failure

iMac 27″, macOS 15.6

Posted on Dec 21, 2025 3:33 AM

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Answer 1

MartinR

Level 7

24,186 points

Dec 21, 2025 7:17 AM in response to joparish

This is an HP issue, not a Mac issue.

HP didn't issue a Mac driver for the 8025. You need to install HP Smart.

Alternatively, Vuescan works with the HP 8025 without needing any drivers. And IMHO it's a much better solution than HP Scan or even Image Capture.

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Answer 2

Limnos

Level 10

427,247 points

Dec 21, 2025 3:41 AM in response to joparish

I don't know if this works for HP but my Brother scanner works fine using Image Capture. Otherwise you might have to look at the commercial Vuescan https://www.hamrick.com

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