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User profile for user: katerina40
katerina40 Author
User level: Level 1
5 points

Payment for “smule” fake email??

I received an email from shop@apple.com claiming for a payment I didnt do, an app “smule”, is it fake??

iPhone 8, iOS 12

Posted on May 10, 2019 11:49 AM

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,197 points

Posted on May 10, 2019 2:25 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


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User profile for user: FoxFifth
FoxFifth
User level: Level 10
472,197 points

May 10, 2019 2:25 PM in response to katerina40

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Request a refund for an App Store or iTunes Store purchase - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


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Payment for “smule” fake email??

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