You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can't I use safari and some app's on WIFI

After I updated my Iphone 6+ with the last update 12.2 a few months ago I had issues with some app's not updating only when on WIFI. I googled the problem and can't remember exactly what I did - it might have been turning power off/on and toggling the WIFI button. It worked after that. Now a month or so later I have am now not able to access Safari "because the server cannot be found". Also Instagram and Facebook don't fully load. They all work when I am on my phone's network. I have been googling this and trying different things such as what I did before and also turning bluetooth off/on, clearing browser history. I have lots of space so that isn't the problem. This has been for 3 days. I did read that some users had problems after logging in to websites using Safari - I did log in to a website just before this happened and had a few problems when logging in but eventually was able to access the website. If I reset the network settings will I lose contacts, email set up, etc? I am hesitant to do it because I am not a techi. Help please!!


iPhone 6s, iOS 12

Posted on May 15, 2019 5:37 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2019 4:21 PM

It is possible there's something wrong with the wifi at your house - that's why I asked.


So, test wifi elsewhere and let me know how that goes.


Also, if you haven't restarted your modem/router in your house recently, do so and see if that helps.


~Lyssa

5 replies

Why can't I use safari and some app's on WIFI

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.