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Getting refund from VPN

Need information on how to obtain my refund on purchase I didn’t intend to make

iPad Air, iOS 12

Posted on May 17, 2019 4:27 AM

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Question marked as Top-ranking reply

Posted on May 17, 2019 4:51 AM

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

4 replies
Question marked as Top-ranking reply

May 17, 2019 4:51 AM in response to bernstein225

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Jun 14, 2019 11:52 AM in response to Roger Wilmut1

I had an issue with a VPN 24 PRO for $49.99 + 2.50 GST + 4.99 PST for a total of$57.48 Canadian. As I indicated before I’ve been trying well within the one week free trial for a refund because I seen no improvement whatsoever from VPN.. The last four digits of my VIS are 0311 and the document No is 210267489288. Your assistance with this matter would be much appreciated and I would like to be assured there is no automatic payment on May 10/2020

Getting refund from VPN

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