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payment information could not be updated

i have a valid debit card which i am currently using to purchase apps from google play store but when i try to enter the same information to my apple id purchase methods i receive error saying " payment information could not be updated for assistance contact itune support" can someone help me resolve the issue

iPhone 7 Plus, iOS 12

Posted on May 18, 2019 11:27 PM

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Question marked as Top-ranking reply

Posted on May 18, 2019 11:36 PM

If you haven't already done so do as instructed and contact iTunes Support (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

3 replies
Question marked as Top-ranking reply

May 18, 2019 11:36 PM in response to Tanzeel_ur_rehman

If you haven't already done so do as instructed and contact iTunes Support (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

payment information could not be updated

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