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AirDrop problem

Dear Apple Communities and Support,


I use the AirDrop feature almost daily, but since I updated my devices to the newest versions, my iPhone doesn't see my Mac when I want to transfer files.

It works between iPad and Mac. The iPad also updated to iOS 12.3.


I have read the guides on Apple Support pages and I checked everything on my devices. Is this a known problem or just an individual case?


MacBook Air 13" (2017) with macOS 10.14.5

iPhone XS with iOS 12.3

iPad Air 2 with iOS 12.3


Thank you in advance for your reply.

MacBook Air

Posted on May 19, 2019 9:31 AM

Reply
Question marked as Top-ranking reply

Posted on May 19, 2019 10:44 AM

Adam014 wrote:

Dear Apple Communities and Support,

I use the AirDrop feature almost daily, but since I updated my devices to the newest versions, my iPhone doesn't see my Mac when I want to transfer files.


MacBook Air 13" (2017) with macOS 10.14.5
iPhone XS with iOS 12.3


Follow the 3R's- if a restart does not solve your problem proceed


1. restart, ie power off/on,


2. reset http://support.apple.com/kb/HT1430


3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414



Use AirDrop on your Mac - Apple Support

Use AirDrop on your iPhone, iPad, or iPod touch - Apple Support



https://www.imore.com/how-to-fix-airdrop-iphone-ipad



3 replies
Question marked as Top-ranking reply

May 19, 2019 10:44 AM in response to Adam014

Adam014 wrote:

Dear Apple Communities and Support,

I use the AirDrop feature almost daily, but since I updated my devices to the newest versions, my iPhone doesn't see my Mac when I want to transfer files.


MacBook Air 13" (2017) with macOS 10.14.5
iPhone XS with iOS 12.3


Follow the 3R's- if a restart does not solve your problem proceed


1. restart, ie power off/on,


2. reset http://support.apple.com/kb/HT1430


3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414



Use AirDrop on your Mac - Apple Support

Use AirDrop on your iPhone, iPad, or iPod touch - Apple Support



https://www.imore.com/how-to-fix-airdrop-iphone-ipad



AirDrop problem

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