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User profile for user: B1B1T1
B1B1T1 Author
User level: Level 1
4 points

iTunes Card

I had my Visa on my acct. then bought an ITunes Card for $25 got a package for 19.99 for my game Club Vegas. It took the $19.99 from both my Visa card and my iTunes card..


then last night I bought a $50 ITunes Card.. Tried to get a package for my game for $49.99. I kept getting the pop up saying I had insufficient funds. I had not bought any package yet. Then I got into my account and it was showing I got a $4.99 package. I did not purchase that package when I go to my history that $4.99 is showing pending..


So $19.99 came out of my Visa card and it should not have then $4.99 came off of my iTunes card and it should not have.


please help!


Thanks,

Betty

Posted on May 24, 2019 6:28 PM

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User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,703 points

Posted on May 24, 2019 7:34 PM

Pending means it’s not going straight through as it should. There might be an issue with you having other unpaid balances


Check your payment method is verified 

https://support.apple.com/en-ca/HT201266

Go to Settings -> iTunes & App Store to sign out of your account by tapping your AppleID


View your Apple ID balance

https://support.apple.com/en-ca/HT202359


if you feel there’s been an error in your charges:

Request a refund for an App Store or iTunes Store purchase

https://support.apple.com/en-ca/HT204084



and check your purchase history

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Question marked as Top-ranking reply
User profile for user: Vancouver22
Vancouver22
User level: Level 8
36,703 points

May 24, 2019 7:34 PM in response to B1B1T1

Pending means it’s not going straight through as it should. There might be an issue with you having other unpaid balances


Check your payment method is verified 

https://support.apple.com/en-ca/HT201266

Go to Settings -> iTunes & App Store to sign out of your account by tapping your AppleID


View your Apple ID balance

https://support.apple.com/en-ca/HT202359


if you feel there’s been an error in your charges:

Request a refund for an App Store or iTunes Store purchase

https://support.apple.com/en-ca/HT204084



and check your purchase history

Reply

iTunes Card

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