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Old iPad keeps asking for password to Apple ID that doesn’t exist

I had an iPad years ago that I left in a cupboard when I stopped using it. Today I remembered it and thought about selling it so I got it out and went to reset it. This was met with the request to enter my password for my old Apple ID. This is impossible because:


• That Apple ID no longer exists as the email was changed


• The email also doesn’t exist as it was an old company email


Therefore I cannot reset my password as the email isn’t linked to an account and have no way to reset my iPad


The Model is an iPad Mini Wi-fi (A1432) and running on 9.3.5 (the most up to date software available on the model)

iPad mini Wi-Fi

Posted on Jun 2, 2019 1:50 PM

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Posted on Jun 3, 2019 10:02 AM

I have figured this out thanks to a helpful Redditor on r/applehelp


What you need to do is follow the steps on this site (https://toolbox.iskysoft.com/fix-iphone/restore-iphone-from-recovery-mode.html?utm_source=share&utm_medium=ios_app) and when iTunes asks for the Apple ID enter the ID for what you changed the account email to.

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Question marked as Top-ranking reply

Jun 3, 2019 10:02 AM in response to Doctordoom55

I have figured this out thanks to a helpful Redditor on r/applehelp


What you need to do is follow the steps on this site (https://toolbox.iskysoft.com/fix-iphone/restore-iphone-from-recovery-mode.html?utm_source=share&utm_medium=ios_app) and when iTunes asks for the Apple ID enter the ID for what you changed the account email to.

Old iPad keeps asking for password to Apple ID that doesn’t exist

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