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i have found that some music items that i purchased are no longer available to me for download even though they are still available in the itunes store. Why is that?
iPhone 6s, iOS 12
If you are using the same account that you bought it on, and if it's exactly the same album and if you haven't moved countries , there are multiple ways to contact iTunes Support e.g. via the 'contact support' link at the top right of every page on here, the emailed receipt or account's purchase history or http://reportaproblem.apple.com if they were bought within the last 90 days, https://www.apple.com/emea/support/itunes/contact.html etc.
If you are using the same account that you bought it on, and if it's exactly the same album and if you haven't moved countries , there are multiple ways to contact iTunes Support e.g. via the 'contact support' link at the top right of every page on here, the emailed receipt or account's purchase history or http://reportaproblem.apple.com if they were bought within the last 90 days, https://www.apple.com/emea/support/itunes/contact.html etc.
If they are the versions that you bought, and if they aren't showing for redownloading : Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support, check to see if you've hidden them : Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support
Nothing is hidden. And it is the same album with the same songs. The only difference is that I can only play song #1 of 11 songs in my library. When viewed in iTunes, the album shows at full price like nothing was purchased. How do I get in touch with actual customer service? Apple has done a really great job of offering every option for assistance except being able to contact them directly.
i have found that some music items that i purchased are no longer available to me for download even though they are still available in the itunes store. Why is that?
