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Poor connection with Facetime

After some time of using Factime, the video often stops and Facetime reports "Poor connection". The video never resumes and the only resolution is to end the call and start a new one.


It is not always the same device that gets this, but always occurs after roughly 1 hour of talking.


Any ideas?

iPad Pro, iOS 12

Posted on Jun 23, 2019 9:09 AM

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Question marked as Top-ranking reply

Posted on Jun 23, 2019 9:21 AM

When you get the poor connection message is your Wifi showing full strength? See if anything in this link helps:


If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

2 replies

Poor connection with Facetime

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