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FaceTime not working

Greetings, I have an issue with my FaceTime, WhatsApp video calls as they do not want to work. When I try to FaceTime or receive a FaceTime from someone, as soon as I accept the call, the call “Fails”. I also noticed that when I watch videos online, I can only hear the sound and the screen is black

iPhone 7 Plus

Posted on Sep 28, 2021 2:03 AM

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Question marked as Top-ranking reply

Posted on Sep 28, 2021 2:48 AM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.3 days ago


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Do you have a disabled Face ID alert on your device?


Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

1 reply
Question marked as Top-ranking reply

Sep 28, 2021 2:48 AM in response to Kwatsha

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.3 days ago


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Do you have a disabled Face ID alert on your device?


Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

FaceTime not working

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