You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Additional charge

Hello

there is a charge to my credit card that was not authorized

Posted on Jun 24, 2019 12:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2019 1:15 PM

Are you seeing it on the purchase histories of any iTunes account you've got linked to the card : See your purchase history in the App Store or iTunes Store - Apple Support ?


If not, and if it's not : About payment card authorization holds from the App Store or iTunes Store - Apple Support, contact the card issuer.


If it does show on your iTunes account, and if you claim you didn't do it, contact iTunes Support and see what they say : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 24, 2019 1:15 PM in response to lourdes131

Are you seeing it on the purchase histories of any iTunes account you've got linked to the card : See your purchase history in the App Store or iTunes Store - Apple Support ?


If not, and if it's not : About payment card authorization holds from the App Store or iTunes Store - Apple Support, contact the card issuer.


If it does show on your iTunes account, and if you claim you didn't do it, contact iTunes Support and see what they say : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Additional charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.