You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My daughter iPhone

I’ve been trying to get my daughter iPhone past the lock. It’s asking for the iCloud and password but I can’t seem to remember her password and neither does she! I’ve tried answering security question but it’s not taking the Birthday

Posted on Jun 25, 2019 12:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2019 12:17 AM

If you can't reset the account's password (can you not do it via email ?) : If you forgot your Apple ID password - Apple Support

contact Support and see if they can reset it for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 25, 2019 12:17 AM in response to mercedes166

If you can't reset the account's password (can you not do it via email ?) : If you forgot your Apple ID password - Apple Support

contact Support and see if they can reset it for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

My daughter iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.