You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple music

I cancelled my apple music subscription back in march and it randomly took $40 out of my account I would like a refund please

iPhone 8, iOS 12

Posted on Jun 30, 2019 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2019 3:30 PM

Go to getsupport.apple.com to schedule a callback directly from iTunes or schedule a callback through the Apple Support app. Discuss with the advisor that you're requesting a refund. There are no subscriptions for $40 for Apple Music. Could you possibly have had an outstanding balance? After the advisor verifies you, they will tell you what the charge is for. It is within your rights to request a refund. Depending on what the charge is for, it may or may not be granted.

1 reply
Question marked as Top-ranking reply

Jun 30, 2019 3:30 PM in response to Anita_D

Go to getsupport.apple.com to schedule a callback directly from iTunes or schedule a callback through the Apple Support app. Discuss with the advisor that you're requesting a refund. There are no subscriptions for $40 for Apple Music. Could you possibly have had an outstanding balance? After the advisor verifies you, they will tell you what the charge is for. It is within your rights to request a refund. Depending on what the charge is for, it may or may not be granted.

Apple music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.