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I don't have the Activation Lock info

I bought a phone from someone and am trying to erase it but don't have the Activation Lock info. How can I erase the phone without logging into their Apple ID?

Posted on Jun 30, 2019 4:41 PM

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Posted on Jun 30, 2019 4:43 PM

You can't. Only the owner of the account used to lock it can remove the activation lock.

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I don't have the Activation Lock info

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