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User profile for user: DLABLUE
DLABLUE Author
User level: Level 1
8 points

App Store login

I gave my Aunt my old iPad and when we try to go to the App Store it asks for my password with my login name. I reset the iPad back to new and created an account for my Aunt. Any help would be appreciated. Thank you.

iPad Air, 12

Posted on Jul 7, 2019 6:59 PM

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User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
146,986 points

Posted on Jul 7, 2019 7:01 PM

You didn't prepare the iPad correctly for a new user.


This is the process which should have been used before you gave the iPad to your Aunt:


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
146,986 points

Jul 7, 2019 7:08 PM in response to DLABLUE

You're welcome. You will know you were successful after you've followed the proper process, and you turn the iPad on, it opens to a Welcome page, which then walks you through the process of setting up the iPad. Your Aunt needs to use her own Apple ID and Password, created a passcode she can't forget (tell her to write it down somewhere safe for easy recall, if ever forgotten).

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App Store login

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