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Lately when I open mail, my accounts won't download new mail and I get asked for a password for one of my four email accounts, including iCloud and gmail. Regardless of which one I enter, it doesn't go through, and I get a grey screen that only gives me the option to cancel. I know the passwords are correct. How can I fix this?
iMac Line (2012 and Later)
I think I've deleted everything, but the same thing happened when I tried to enter the passwords. In Apple Mail, I'll be asked for the password, will enter it (definitely the correct one) and press the arrow, then will get a grey screen after that which has a "cancel" box at the bottom, but no other options. This is only happening on my iMac. My MacBook Air and iPhone email are fine. But apparently, even with that grey screen, the Google sign in worked! My mail loaded. So hopefully this solved it. Thanks!
I think I've deleted everything, but the same thing happened when I tried to enter the passwords. In Apple Mail, I'll be asked for the password, will enter it (definitely the correct one) and press the arrow, then will get a grey screen after that which has a "cancel" box at the bottom, but no other options. This is only happening on my iMac. My MacBook Air and iPhone email are fine. But apparently, even with that grey screen, the Google sign in worked! My mail loaded. So hopefully this solved it. Thanks!
I deleted the one that looked like the email account, but there are many others that came up when I searched iCloud. Deleting the one didn't work. Here's the screenshot of what I got. What should I delete
Open Keychain Access and find the entries for your email accounts. Delete them.
Note that you may have passwords stored for other things that use your email as a username. Don't delete those, just the entries for the actual email account.
Open Mail and enter the correct password.
This may not work as your situation is different than when I normally see this happen. Usually, it is just one account and the others are fine.
Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.
Enter the part after the @sign in the search bar.
You may have duplicate or more entries in Keychain Access.
If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.
There''ll be at least 2 entries, maybe more.
You can't change it after you marked yours as Solved, can't undo awards... no worry. :)
Have you run Disk first Aid on the iMac or...
Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
Disk First Aid didn't help, but it appears that starting from Safe Mode did. I was finally able to sign into iCloud there, and now that account seems to be working, along with the others. THANKS SO MUCH!
I'm not getting new email on my iMac at the moment.
BTW, I didn't realize I was logged in here as NineMuses. Both Nine Muses and ShariPotter are me. Oops.
Now I'm not sure how to change my "helpful" rating for your advice to "solved!"
I haven't run Disk First Aid since this problem started, and the safe mode idea is a good one. I'll give it a go. Thanks so much!
OK... we want to get the iMac working right too.
Great to hear Shari. :)
Apple Mail keeps asking for account passwords
