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Reset password email

I just got an email saying someone successfuly reset my password but wants me to sign in. I’m leery of doing that- scams. Who can I contact to find out what’s going on??? Help

iPhone 7, iOS 12

Posted on Jul 10, 2019 4:32 PM

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Question marked as Top-ranking reply

Posted on Jul 10, 2019 4:41 PM

If the e-mail do not address you with your Full Name, it's 100% scam.

Apple has your details on file and will always address you with your Full Name,

not Dear Customer, Dear Client, Dear Apple User, Dear your-email-address, ....

4 replies

Jul 10, 2019 5:40 PM in response to Antqlvr

 The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

Reset password email

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