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Iphone reset

I lent phone to someone and they installed their apple ID now that I have it back I can't erase their information because I don't have their apple id password. Help me reset my phone.

iPhone 5, iOS 10

Posted on Jul 14, 2019 1:14 AM

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Question marked as Top-ranking reply

Posted on Jul 14, 2019 1:35 AM

Why can't you ask the person you lent it to to log out of their account ?


The only place where you should be asked for the password to log out is in iCloud if Find iPhone is 'on'. If that is what you are trying to do, and if your friend won't log out of their account,  then if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Top-ranking reply

Jul 14, 2019 1:35 AM in response to Nanakwaku13

Why can't you ask the person you lent it to to log out of their account ?


The only place where you should be asked for the password to log out is in iCloud if Find iPhone is 'on'. If that is what you are trying to do, and if your friend won't log out of their account,  then if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Iphone reset

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