Verification error, failed to connect to the Apple id server

Question

Verification error, failed to connect to the Apple id server

I used an i phone 5 s, and then bought an I phone 6 plus, i am trying to reset the i phone 5 s to use as a new phone, but i cannot remeber my Apple id i used on the I phone 5 s, it wont let me continue unless i sign in. I did back up the i phone 5 s yesterday to my computer, and i deleted the i phone i 5 s from my i phone 6 plus. When i sign into my apple id, the i phone 5 s does not show.

I need assistance please, hubby needs to use the i phone 5 s.

Thank you for any assistance. Freda

iPhone 5s

Posted on Jul 16, 2019 4:52 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Jul 16, 2019 5:58 AM in response to fredafromdurban

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary, If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

Jul 16, 2019 11:41 AM in response to Eric Root

Thank you for answers. Hubby did a factory reset which signed me out of our WiFi. I re connected to our WiFi and changed my Apple ID password and connected my I phone 6 to my laptop and did a restore from the back up I did yesterday on the I phone 5 s.It’s all working fine now. Thank you for assistance.

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