You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

FORGOT ICLOUD ID

I CANT REMEMBER ICLOUD ID AND PASSWORD


iPhone 5s, iOS 11

Posted on Jul 17, 2019 2:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2019 5:58 AM

Have you tried : If you forgot your Apple ID - Apple Support ?


To then reset its password : If you forgot your Apple ID password - Apple Support


Or, and if the problem is activation lock and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it


(For future info typing all in capitals is considered shouting, makes posts difficult to read, and may mean that people are less likely to reply.)

1 reply
Question marked as Top-ranking reply

Jul 17, 2019 5:58 AM in response to katungu

Have you tried : If you forgot your Apple ID - Apple Support ?


To then reset its password : If you forgot your Apple ID password - Apple Support


Or, and if the problem is activation lock and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it


(For future info typing all in capitals is considered shouting, makes posts difficult to read, and may mean that people are less likely to reply.)

FORGOT ICLOUD ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.