You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

willy149 Author

Level 1

8 points

App Store

I bought an app store card for 30 euros, after redeeming it, it wouldn’t let me purchase anything because I needed to verify my payment method( which was the family organizer’s credit card). After removing the credit card from my payment method without having to leave the apple family, I tried again but now if I click on my apple ID balance to make the purchase, it only allows me to click either on redeem or add funds eventhough it tells me that I have 30 euros on my apple id balance.

any advice?

Posted on Jul 18, 2019 1:31 PM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Jul 18, 2019 2:32 PM

Have you tried adding the organizer's credit card back to the account and then try to make a purchase?

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

View in context

App Store

Similar questions