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Mail account password

My mail account keeps asking for a password, but does not accept the one I put in. I verified w/ my service provider that the acct is active and the password is correct.

MacBook Pro 15", macOS 10.14

Posted on Jul 20, 2019 11:13 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2019 11:22 AM

Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


If using a browser to login via WebMail works it's not Name or Password, but one of the other ones like port or authentication.


The receiving email ports are:


IMAP is port 143


IMAP-SSL is port 993


POP is port 110


POP-SSL is port 995


Outgoing ports are...


SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

1 reply
Question marked as Top-ranking reply

Jul 20, 2019 11:22 AM in response to Leo-1629

Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.


If using a browser to login via WebMail works it's not Name or Password, but one of the other ones like port or authentication.


The receiving email ports are:


IMAP is port 143


IMAP-SSL is port 993


POP is port 110


POP-SSL is port 995


Outgoing ports are...


SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

Mail account password

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