You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Browser Hangs

I am experiencing issues with my browser hanging on my MacBook Pro....this happens with Chrome and Safari....I ran a Bitdefender scan and removed some offending files.....however, the problem persists...I am able to access 3-5 web sites before experiencing the problem again...I have to restart to resume normal activity.....I removed my safari extensions and could not find the same thing for Chrome....since this is happening for multiple browsers it seems to be at a higher level (at least in my mind). Can anyone offer any suggestions?

MacBook Pro 13", macOS 10.14

Posted on Jul 20, 2019 5:28 PM

Reply
4 replies

Jul 20, 2019 6:52 PM in response to kmwilk99

You may  have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.


Malwarebytes Anti-Malware for Mac      10.10 and later


Malwarebytes uninstall


I would uninstall Bitdefender. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac. They can adversely affect normal computer operation.


Bitdefender uninstall


Bitdefender uninstall (2)


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



Browser Hangs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.