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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I bought a 3-Day free trial for the PicsArt app and was charged during the 3 day period. After finding this out, I cancelled the subscription before the payment date had arrived and even then found that nothing has changed. While reporting this for a refund, I keep getting told it is not eligible for a refund. Any ideas on what I can do?
When were you charged during the 3 days ? If less than 24 hours prior to the renewal date you are likely to still be charged. If more than 24 hours contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
When were you charged during the 3 days ? If less than 24 hours prior to the renewal date you are likely to still be charged. If more than 24 hours contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
While I am not sure of the exact time of the charge, I did notice it less than 24 hours prior to the renewal date. The trial receipt I had emailed to me stated the payment would be charged starting the 21st and yet I was charged on the 20th. I did already email an Apple rep so thank you for the link.
Charged During Free Trial
