You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari

I'm having problems using Safari to access my online bank account. Can anyone help/advise me?

MacBook Pro 13", macOS 10.14

Posted on Jul 24, 2019 10:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2019 11:02 AM

You may want to check with your bank customer support or their website regarding their system requirements. If they don't support using Safari, they likely do support Firefox. You can have both installed on your Mac at the same time. https://www.mozilla.org/en-US/firefox/new/

5 replies

Jul 24, 2019 11:34 AM in response to englishann

If it is supported and still doesn't work, try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.