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HELP

I cannot send mail from my icloud account and I have to keep restarting for internet on my MacBook Air and it keeps timing out when I attempt to install the latest mac OS system.


Please can someone help me.

Posted on Aug 5, 2019 9:04 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 5, 2019 12:10 PM

Hi grandma,


1st...

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


2nd...

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4


Apply.


1 reply
Question marked as Top-ranking reply

Aug 5, 2019 12:10 PM in response to GRANDMAJAG

Hi grandma,


1st...

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


2nd...

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4


Apply.


HELP

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