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cbrown1012 Author

Level 1

8 points

new iPhone asking for different iTunes ID & Password

I just updated my phone and have been syncing all data and apps.

I keep getting this prompt to enter Password to sign in to iTunes with an Apple ID that isn't mine.

No matter how many times I hit cancel, re-enter my sign-in under iCloud, shut down and restart, it keeps coming up and won't go away.

It's prompting with my ex boyfriend's Apple ID, and I think it's because he gifted me some songs from iTunes several years ago (being purchased on his Apple ID account).

How in the world do I shut this off. I even deleted the gifted song in question from my phone.

iPhone XR

Posted on Aug 9, 2019 1:59 PM

Top-ranking reply

deggie

Level 10

167,303 points

Posted on Aug 9, 2019 3:34 PM

Did he perhaps also gift you some apps? If yes, that would be why you are seeing that. Delete those apps.

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new iPhone asking for different iTunes ID & Password

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