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Aspur11 Author

Level 1

8 points

iTunes purchases

I purchased music about 5 years ago and it won’t let me download the songs onto my phone, despite saying purchased in iTunes.

iPhone X

Posted on Aug 12, 2019 7:28 PM

Top-ranking reply

TheLittles

Level 10

195,196 points

Posted on Aug 12, 2019 7:55 PM

Contact the Apple Store Support about this and request to speak to an Apple advisor about regaining access to these purchased items. Sometimes items are removed from the Apple Store and are no longer accessible. That’s how it is :(

So, give Apple Store Support a call and request assistance. They’ll know what’s going on.

Contacting Apple

USA: 1(800)MY-APPLE

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iTunes purchases

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