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I’m trying to update my credit card information in the system will not allow me
iPhone 8 Plus
Try adding the new card and removing the old on via https://appleid.apple.com/account/manage
Try adding the new card and removing the old on via https://appleid.apple.com/account/manage
My credit card expired. It says I need to remove my card and reenter updated information. But, the system won't let me remove the card because we have family share and need to have a payment method on file. I also can't add a new payment method. Very frustrating!
MN mom of 5 wrote:
My credit card expired. It says I need to remove my card and reenter updated information. But, the system won't let me remove the card because we have family share and need to have a payment method on file. I also can't add a new payment method. Very frustrating!
What happens when you try to ADD a new (same card with NEW expiration date) card?
Try Contact Support
Billing & Subscriptions path
When I try to add a new credit card, it tells me that I need to verify the current card I have on file before I can add it. But, I can't verify the card because it is expired. I have tried removing, adding, updating the expiration date, etc. Nothing works and I keep going in circles.
I tried updating the expiration date and three letter code. It tells me that the card is expired and that I need to remove it and re-add it. But it won't let me remove it because we have the family share and says we must have a credit card on file all the time.
Sorry, I missed your original post with the appleid in front of the apple.com.
I was on my phone before and didn't see it - I wish I would have. I could have had this fixed yesterday...
Thank you for your help!
You will need to give us more info - a "story" = so that we can understand exactly what you have & what actions that you have taken
Writing an effective Apple Support Commun… - Apple Community
I NEED TO UPDATE MY CREDIT CARD FOR MY ACCOUNT
Can I up date it
Have you tried what I posted ?
Have you tried adding the new card and removing the old one via that link I gave you ? If you have, have you contacted iTunes Support ?
I finally got to talk to someone at apple.
I had to go to appleid.apple.com
Log in and from there the expiration date can be corrected!
Yeah I am up and running again!!!!!
Update credit card information
