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connerbhtf Author

Level 1

4 points

Activation lock

I bought a iPod from someone and I don't have their contact information, I am currently stuck at the Activation sign in screen. What do I do???

iPod Touch (5th Gen)

Posted on Aug 18, 2019 3:12 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Aug 18, 2019 4:16 PM

You will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.

Activation Lock - Turn off Find My iPhone

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Activation lock

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