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How can I contact iTunes Store Support?
I try adding $10 to iTunes and I get the message Your Purchase Could Not Be Completed... contact iTunes Store Support.
It would be nice to know why it's not accepting my payment. It's the same payment I used previously to load money on iTunes for iCloud payment.
To contact iTunes Support as instructed to do :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you live, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
To contact iTunes Support as instructed to do :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you live, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
I contacted my credit card company first to make sure the problem is not there. They said all is good, must be an Apple issue.
Next, I followed your links. Got a case number and phone number to call.
Called and explained to a guy the problem. He walked me through the procedure. Still didn't allow me to add money to iTunes.
He sent me over to iTunes Dept. I had to explain the whole problem to a different person. She put me on hold for 11 minutes. Told me the case was sent up to the trouble shooting dept and for me to allow 24 hours and they will email me a reply.
She also told me she never adds money to her iTunes using her device, she goes to Apple.com and sends herself a gift card. So... I will wait 24 hours and see what sort of reply I get. Really though, this is way too troublesome just to add $10.
Anyway, I'll let you know how the next step goes.
Your purchase could not be completed.
