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User profile for user: MissingMusic1
MissingMusic1 Author
User level: Level 1
5 points

Missing Music

I have recently upgraded my phone on EE to an IPhone 7 and was given 3 months Apple Music for free. When I set up my phone, all of my music previously stored on my phone (from CD’s I have previously loaded on to my PC and IPhone) has disappeared. I have seen messages on the internet saying to make sure the “show Apple Music” and iCloud Music Library” boxes are ticked in settings on the IPhone and 8 have done that but still no music. How do I get my music back. Thanks

iPhone 7 Plus

Posted on Sep 5, 2019 2:25 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,088 points

Posted on Sep 5, 2019 6:28 PM

When getting a new iPhone or replacement iPhone, you would need to sync the music again from the computer with iTunes. When you get an Apple Music subscription, then you get the opportunity to move the pre-existing music collection to the cloud (iCloud Music Library).


Access your music collection on all of your devices with Apple Music - Apple Support

  • What happens to the music you already had on your devices when you subscribe to Apple Music?
  • If you have music on your iOS device or computer from sources other than Apple Music or the iTunes Store
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Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,088 points

Sep 5, 2019 6:28 PM in response to MissingMusic1

When getting a new iPhone or replacement iPhone, you would need to sync the music again from the computer with iTunes. When you get an Apple Music subscription, then you get the opportunity to move the pre-existing music collection to the cloud (iCloud Music Library).


Access your music collection on all of your devices with Apple Music - Apple Support

  • What happens to the music you already had on your devices when you subscribe to Apple Music?
  • If you have music on your iOS device or computer from sources other than Apple Music or the iTunes Store
Reply

Missing Music

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