MacBook Pro freezes and shuts down during normal use

Question

MacBook Pro freezes and shuts down during normal use

Hello,

Yesterday I experienced a strange issue. My mid-2014 15in MacBook Pro randomly froze and shut down about 30 seconds later without any input from me. Since then, it hasn't gone 15 minutes without freezing and shutting down in the same fashion.

I reset the SMC, NVRAM, and even wiped the computer and reinstalled MacOS, to no avail.

Any ideas on what is going on? Has anyone else experienced this issue?

Thanks a ton.

Cheers,

novecho_delta

MacBook Pro

Posted on Sep 10, 2019 10:29 AM

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Answer 1

Top-ranking reply

kaz-k

Level 9

50,244 points

Sep 10, 2019 11:25 AM in response to novecho_delta

Hi,

Is there a possibility your MacBook Pro has hardware related issue. Try to check with Apple Diagnostic if it reports something.

https://support.apple.com/en-us/HT202731

Also please paste the crash log which is located at /Library/Logs/DiagnosticReports/

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Answer 2

dsfuchs

Level 1

8 points

Oct 12, 2019 1:20 PM in response to novecho_delta

I too, am having a similar problem (freezes then shutdowns as described). I am researching my MBP based on the answer provided to novecho_delta.

dsfuchs

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Answer 3

Sep 10, 2019 1:03 PM in response to kaz-k

Hi kaz-k, thanks for your response.

I ran Apple Diagnostics on my computer, and it gave me the reference code PPT002, which makes sense because I haven't replaced my battery. Is there any chance that it is part of the issue? I did test the computer while it was connected to AC power, and it still crashed and shut down.

I couldn't find a crash log.

Thank you very much for your help.

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Answer 4

Sep 17, 2019 7:50 AM in response to novecho_delta

Solved. So I had the same problem, screen freezing, sometimes curser moves, happens after a few minutes, I couldn’t install most recent update, I tried freeing up disk space, starting up on Safe Mode, aimlessly looked at the Log Files, then I found somewhere on this site where they suggested the following steps:

System Preferences->Icloud->Manage->Icloud Photos—>Disable and Delete

I restarted computer, solved. Dowloaded the most recent update. Now I am going to Undo the Icloud Photo “Disable and Delete” to see if I can replicate and solve the problem again.

I will report back.

If this works for anyone please reply amd let us know.

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MacBook Pro freezes and shuts down during normal use

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