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Mail does not work

Just updated to Mojave on Macbook Air 2014.


Thank you for any help.

MacBook

Posted on Sep 12, 2019 9:29 AM

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Question marked as Top-ranking reply

Posted on Sep 12, 2019 9:43 AM

Please read If you can’t send or receive email on your Mac - Apple Support. This might also help: Mail Settings Lookup - Apple Support.


Here are some additional troubleshooting steps to follow.


  • Temporarily stop using an email account: (Apple menu) > System Preferences... > Internet Accounts > select your email service, and de-select Mail. Wait a moment or two, then select it again. Repeat for each email account you use, testing after each one.
  • If all else fails, temporarily remove that Mail Account from that System Preferences pane, and then add it again.


Those steps are described in greater detail here: Set up Mail with email accounts - Apple Support.


Needless to say, if you are using—or have used at any time in the past—any non-Apple "anti-virus", "cleaning", or "Internet security" junk, anything at all in that broad category of useless garbage, don't. A lot of things won't work if you do.


7 replies
Question marked as Top-ranking reply

Sep 12, 2019 9:43 AM in response to alrrdr

Please read If you can’t send or receive email on your Mac - Apple Support. This might also help: Mail Settings Lookup - Apple Support.


Here are some additional troubleshooting steps to follow.


  • Temporarily stop using an email account: (Apple menu) > System Preferences... > Internet Accounts > select your email service, and de-select Mail. Wait a moment or two, then select it again. Repeat for each email account you use, testing after each one.
  • If all else fails, temporarily remove that Mail Account from that System Preferences pane, and then add it again.


Those steps are described in greater detail here: Set up Mail with email accounts - Apple Support.


Needless to say, if you are using—or have used at any time in the past—any non-Apple "anti-virus", "cleaning", or "Internet security" junk, anything at all in that broad category of useless garbage, don't. A lot of things won't work if you do.


Sep 22, 2019 6:33 PM in response to lxrichter

Seeing that screenshot, Reinstall Safari (and to the Correct Version):

To get Safari to operate correctly, you must first delete Safari from your Mac, and then either:


For Note:

If you reinstall the macOS, nothing would be deleted. All intended, original files and Apps that came on your macOS would be reinstalled. It’s all about keeping your system files intact. 


Time Machine backup:

Important: Create a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong.

To post a reply, go to the discussion in Apple Support C

Sep 21, 2019 4:14 PM in response to lxrichter

App Specific Passwords: Gmail

I would assume you had no Application Key. Rather than using your Gmail login password, an Application Key is needed.


Why Application Keys are Used: Just think about it: If anyone knew your password, they would get all that info. The same goes for Hotmail.


Go Here: Sign in Using App Passwords - Gmail Help - Google Support

Mail does not work

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