Order lost to nowhere

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Level 1

5 points

Order lost to nowhere

I ordered an iPhone 11. I was urgently requested to call someone, but he sent me an invalid phone number via email. I tried to connect to my account to check the order, the store sent me an email to verify the address, I entered the verification code and it finished with "email address not available". If it wasn't available then Apple wouldn't be able to send me so many emails. I didn't imagine that the order would be painful and complex, please cancel my order W557940592. I see no other way than a public forum to request it.

Posted on Sep 13, 2019 7:40 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Sep 13, 2019 8:26 AM in response to donatello128

We are users like you and can't cancel your order. If you ordered the phone from Apple, go to apple.com, scroll to the bottom of the page and click on Order Status. See if you can cancel it there. There is also a link for Shopping Help if you need help.

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Answer 2

Eric Root

Level 10

684,525 points

Oct 20, 2019 12:30 PM in response to ricroc56

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

If you want to, you can send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Click here to send Feedback

See my post above and go to the link for Shopping Help.

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Answer 3

ricroc56

Level 1

4 points

Oct 20, 2019 12:23 PM in response to donatello128

Order has been placed on friday night 18/10/19 however the delivered status says delivered yet no sign of my package anywhere , come on Apple please please please how can you drop something off the requires a signature in the value of 2000USD i am seriously ****** right now .

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