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tea1010 Author

Level 1

4 points

Problem with downloading Office on my MacBook AIr

Hi! I have a MacBook Air from 2012 that doesn't want to download Office because you need to have MacOS version 10.12.0 or later. I have 10.11.6 but I have updated the computer today but still it doesn't work. What can I do?

MacBook Air

Posted on Sep 22, 2019 8:56 AM

Top-ranking reply

Eau Rouge

Level 8

42,602 points

Posted on Sep 22, 2019 10:50 AM

Are you sure you upgraded it to macOS Sierra, check under About This Mac.

Depending on your Macs model and its year will determine which macOS you can upgrade to,

read the following links.

How to upgrade to macOS Mojave - Apple Support

How to upgrade to macOS High Sierra - Apple Support

How to upgrade to macOS Sierra - Apple Support

Before upgrading make a full back up of your Mac.

Check that third party apps you use have updates available for the new OS.

Check that your printers/ scanners etc have updated drivers and software available for the new OS.

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Problem with downloading Office on my MacBook AIr

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